Sunday, 2 April 2006
|1056 - Strike three for one waitress|
vakkotaur and I went for breakfast at the local Perkins, as we usually do on Sunday morning. We've come to expect so-so service there, with waitstaff who nearly always commit the "How's everything tasting?" silliness, but it's the best option for breakfast in Fairmont.
This morning, not only did our waitress ask the st00pid question, and use "we" to mean "you", but she also did something that really irritated me. Perkins' breakfast combos include two eggs. I always order 3 (and expect to get charged for the third). I did so this morning. My order came with two. When the waitress returned, I told her I'd ordered three.
"Well, that only comes with two."
"I know. I ordered an extra one."
"Oh. Would you like me to get it for you?"
Grumble. If you're not sure about my order, confirm it. Don't just assume I don't know what I'm doing and silently ignore the request.
current mood: irritated
Of course, I don't know the whole story. But.
Did you ever work in the "service industry"? Probably not, because what the customer wants is only vaguely connected with what is actually ordered. If the waitress is 80 % right and 20 % wrong, she does a very good job.
No, I haven't. The closest I came was in my parents' camera stoer lo these many years ago, and a big part of that job was finding out jsut what the customer wanted.
I wouldn't have minded at all if she'd said "That comes with two eggs, would you like an extra one for <amount> more?". What bothered me was that she just assumed I didn't know what I was ordering, especially since she's the first waitress in that resturant that's done that to me.
I hope you mentioned this when you paid and were asked the obligatory "was everything ok?" question?