October 17th, 2002

Computers

More cluelessness

I got a call this morning from Bevcomm. The guy who called me initially told me that they could not do reverse DNS, period. When I disagreed, he punted me to another guy, who also disagreed and finally punted me to their Internet administrator. We discussed it for a bit; he didn't believe that an integral part of providing an IP address is providing reverse DNS, as well. When I explained that Bevcomm was doing the right thing, and it was their upstream that was falling down on the job, he agreed to go research the issue with them. He wasn't happy that I want to run my own email servers, however.

Meanwhile, I'm off to find the RFC that mandates working reverse DNS.

I can accept (though not happily) cluelessness from the first-line support folks. When it's their Internet administrator, I have a lot harder time with it. I told him that we couldn't use their service if they couldn't get this working.
  • Current Mood
    disappointed disappointed
Computers

Taking matters into my own hands

I've spoken to the guy again at Bevcomm. He seems to believe that there's a problem with my forward resolution and that means that reverse resolution doesn't work either. When I pointed out that their web server (206.146.95.110) and DNS server (206.146.95.3) don't properly reverse resolve either, he hemmed and hawed, and said he'd go research it some more, and reiterated that he's not convinced that delegating reverse DNS to them is Onvoy's problem.

So, I called Onvoy. The guy at their tech support desk didn't reject my query out of hand, but he did ask me to send in an email so they could open a ticket, which I've done. Now, I'm crossing my fingers in the hope that they'll do the right thing.
  • Current Mood
    determined determined
Computers

Finally, a clue!

I just got a call from Bevcomm's senior network engineer. He said that they've been trying to get Onvoy to do something for almost a year. We came to an understanding: he'd keep trying to get Onvoy to do things right, which is all I can ask for.

I told him I'd opened a ticket at Onvoy, and gave him the ticket number.

While we were having that discussion, I got an email reply from Onvoy: they've added the necessary DNS delegation records, and they should take effect this afternoon. Whee!
  • Current Mood
    satisfied satisfied