The electric start on the snowblower we bought last year has never worked. I called Sears up, and, lo and behold, the extended repair agreement we bought with it also includes in-home service. They apparently only come to Fairmont on Tuesdays and Thursdays; I'll be in the Cities this coming Thursday, and out of the country next week, so we scheduled the appointment for Tuesday the 22nd.
It's nice to actually get repair services I paid for. Some other manufacturers could learn from that.