Jay Maynard (jmaynard) wrote,
Jay Maynard

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Taking care of customers

I ordered a bottle of Maguire's Gold Class Rich Leather Cleaner/Conditioner from Amazon last week. It arrived today - frozen solid.

I called Maguire's customer service number. They told me that freezing it likely destroyed it.

I called FedEx. They said that, if the carton was not labeled DO NOT FREEZE, there wasn't anything tey could do about it.

I sent the seller an email. They're sending me a new bottle, free, in a box labeled DO NOT FREEZE in big bold red letters.

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