Dell sucks, redux - Jay Maynard

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Friday, 11 October 2002

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1152 - Dell sucks, redux

Got two different folks trying to help out with the modem driver. One guy on The Pub, a web board I frequent, sent me a driver (four times, due to getting sequestered on the way out of his workplace!), and youngvanwinkle searched Dell's site and found one that was supposed to be for the modem in this box.

Neither would install.

I'm about to plug in a 56K external modem Paul used to use and see if that fixes the problem and will allow me to install the other software and use it without hopelessly bogging down the machine (remember, this is a top-end box with plenty of horsepower); if that fails, I'll try my Epson Stylus Color 640 printer with XP to see if that solves that problem. My boss, meanwhile, is pondering unloading the box and getting something - anything - else.

I've spent a good chunk of my week off dealing with this pile of crap. Yay.

current mood: [mood icon] infuriated

(3 comments | Leave a comment)


[User Picture]
Date: - 0000
The Epson will definitely solve the "slow printing/slow computer while printing" problem, especially if it's a proper printer... I think most if not all Epsons are.

It's really strange for Dell to not have the proper drivers for YOUR machine, especially if you've punched in the service tag number. I've had my share of Dell driver problems, even WITH the service tag, however.

Even tho you really shouldn't have to do this, getting a better modem and printer seems to be the way out of this (supposing the whole setup doesn't meet the bottom of the rubbish bin first :o) ... as for entire system replacement, I'm hard-pressed to recommend any prefab boxen. I mean, who's left out there?
[User Picture]
Date: - 0000
Not only did I give it the service tag, I let their online utility find it. I *KNOW* it's right.

The resource CD doesn't even see the modem.

I'm not sure I know how to tell if a printer is a Winprinter or not, though, when shopping...and I'm not about to give my boss his machine back configured for XP witout a definite recommendation for a printer to get.
[User Picture]
Date: - 0000
One relatively easy way to tell is to see whether a printer is marketed solely for Win9x and above... printers with MacOS (especially both 9 and X) and, what few have, linux support tend to be the good ones.

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