Thursday, 1 January 2004
|1730 - Yes, Fords suck.|
Here's my reply to an email I got about my Ford Explorer page:
Date: Wed, 31 Dec 2003 07:28:21 -0600
From: Jay Maynard
Subject: Re: FORD EXPLORER SPORT 1992
To: <original sender>
On Wed, Dec 31, 2003 at 02:02:42AM -0500, <original sender> wrote:
> I OWN AND OPERATE A REPAIR SHOP AND HAVE REPAIRED AND OWNED MANY FORDS
> OVER THE YEARS. A COUPLE OF YEARS AGO I BECAME A U-HAUL DEALER AND WE
> RECIEVE UPDATES AND BULLITIENS FROM THEM ALL THE TIME. THE NEWEST ONE CAME
> TODAY, SUBJECT: FORD EXPLORERS ALL YEARS--DO NOT UNDER ANY CIRCUMSTANCES,
> RENT ANY TRAILERS, OF ANY SIZE OR ANY PURPOSE TO ANY CUSTOMER PLANNING TO
> PULL THIS EQUIPMENT WITH AN EXPLORER. U-HAUL INC. HAS PAID AND FOUGHT TO
> NOT HAVE TO PAY DAMAGE CLAIMS ON SO MANY CUSTOMERS EXPLORERS THEY FIND IT
> CHEAPER TO JUST BAN ALL OF THEM.
Somehow, that doesn't surprise me at all.
> I OWN 2 MUSTANGS (1 4CYL-1 V-8), HAVE OWNED RANGERS, F-150,S ANDEVEN A
> 77 LTD 2 DR CPE, AND EACH AND EVERY ONE OF THEM HAVE BEEN SOME OF THE BEST
> VEHICLES I HAVE EVER HAD. I AGREE THAT THE EXPLORER WAS'NT ONE OF FORDS
> BETTER IDEAS, BUT CONDEMNING FORD COMPLETELY IS UNFAIR. HAVE'NT YOU EVER
> HAD A BAD IDEA? AND AT EVERY CHANCE TRY TO DISTANCE YOURSELF FROM IT ANY
> TIME ITS MENTIONED OR DENY IT COMPLETELY? UNLESS HUNDREDS OF THOUSANDS OF
> PEOPLE WERE WILLING TO PAY YOU FOR THAT BAD IDEA. THINK ABOUT IT!
I've purchased 6 new cars in my life. Two were GM products - a 1979 Buick
Regal and a 1987 S-10 Blazer. They weren't bad, but they had lots of little,
strange problems. Two were Fords - a 1983 Thunderbird Turbo Coupe and the
1992 Explorer Sport. They were major money pits. The T-bird ate a camshaft
and the turbocharger and had a cracked exhaust manifold, all before I
unloaded it with 43000 miles. The Explorer you read about. The other two
have been Toyota products, a 1997 RAV4 and a 2001 Lexus RX300. Both have
been completely flawless. The only unscheduled repair I've had on either was
a $60 dirty connector on the RAV4.
Given that experience, which would you buy and which would you stay away
My biggest complaint with Ford (aside from $7000 in premature repair bills
between the two cars) was that they completely refused to do anything for me
at all. The dealer sold me an extended warranty on the T-bird that was
completely useless, since it didn't cover the turbocharger, despite what
they told me at the time of the sale, and Ford refused to do anything. The
second transmission rebuild on the Explorer was completely at my expense,
despite having had the first one rdone at a Ford dealer. Repair warranty?
What repair warrranty? For that matter, why would a manual transmission
disintegrate at 65000 miles in the first place? A friend is a tech rep for
Mazda, and he said that was a common failure. (The Explorer was originally a
joint Mazda-Ford venture, and Mazda supplied the transmission.)
I know that nobody's perfect. What matters in that case is that they make an
honest effort to make things right. Ford didn't even try. That's how they
lost my business permanently.
Never again will I, or anyone where I have any influence in the matter, own a Ford product.
current mood: pissed off